PRIVACY POLICY

Last updated: October 24, 2026

INTRODUCTION

This Privacy Policy explains how pelurixanto.com collects, uses and protects your personal information when you visit our website or place an order with us. pelurixanto.com is operated by Apexo V.O.F., Oosterstraat 76, 9711 NX Groningen, The Netherlands, registered with the Chamber of Commerce (KvK) under number 91693500.

Apexo V.O.F. is the data controller for the personal information described in this policy. We process your data in line with the General Data Protection Regulation (GDPR) and Dutch privacy law.

If you have any questions about this policy or your personal data, you can contact us at help@pelurixanto.com or call +31 6 17683389.

WHAT INFORMATION WE COLLECT

When you place an order, we collect the information needed to process and deliver it, such as your name, delivery and billing address, email address, phone number and order details. If you send a gift to someone else, we also collect the recipient's name and delivery address, and any personal message you add.

When you contact us by email or phone, we keep the information you share with us so we can help you and follow up on your question.

When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, the pages you view and how you interact with the website. Some of this is collected through cookies and similar technologies.

Payment details are processed directly by our payment providers. We do not store your full card or bank details on our systems.

HOW WE USE YOUR INFORMATION

We use your personal information to:

1. Process, pack and deliver your order and keep you updated about its status.

2. Handle payments, returns, refunds and any questions or complaints.

3. Provide customer service when you contact us.

4. Send you our newsletter or offers, but only if you have given your consent. You can unsubscribe at any time using the link in each email.

5. Improve our website, our products and your shopping experience.

6. Prevent fraud and keep our website secure.

7. Comply with our legal obligations, such as tax and accounting requirements.

LEGAL BASIS FOR PROCESSING

We only process your personal data when we have a legal basis to do so. This is the case when processing is necessary to perform our agreement with you (for example, delivering your order), when we must comply with a legal obligation, when we have a legitimate interest (such as improving our website and preventing fraud), or when you have given your consent (such as for newsletters and non essential cookies).

Our website uses cookies to make the website work properly, to remember your shopping cart and to understand how visitors use the website. Functional cookies are necessary for the website to work. Analytics and marketing cookies are only placed with your consent, which you can give or withdraw through the cookie banner on our website. You can also delete or block cookies in your browser settings, although some parts of the website may then not work as intended.

SHARING YOUR INFORMATION

We never sell your personal information. We only share it with trusted parties when this is necessary to run our shop, such as:

1. Our e-commerce platform and website hosting providers.

2. Payment providers who process your payment securely.

3. Our partner warehouses in Germany and France that pack and dispatch your order.

4. Shipping carriers that deliver your parcel.

5. Email and marketing services, only if you have subscribed to our newsletter.

6. Authorities, when we are legally required to do so.

These parties may only use your data to provide their services to us. Where data is transferred outside the European Economic Area, we make sure appropriate safeguards are in place, such as the standard contractual clauses approved by the European Commission.

HOW LONG WE KEEP YOUR DATA

We keep your personal data only as long as necessary for the purposes described in this policy. Order and invoice information is kept for 7 years, as required by Dutch tax law. Customer service messages are kept for as long as needed to handle your question. Newsletter data is kept until you unsubscribe.

HOW WE PROTECT YOUR DATA

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Our website uses a secure SSL connection, and access to personal data is limited to the people who need it to do their work.

YOUR RIGHTS

Under the GDPR, you have the right to:

1. Access the personal data we hold about you.

2. Have incorrect or incomplete data corrected.

3. Have your data deleted, unless we are required to keep it by law.

4. Restrict or object to the processing of your data.

5. Receive your data in a structured, commonly used format (data portability).

6. Withdraw your consent at any time, without affecting processing that took place before.

To use any of these rights, please email us at help@pelurixanto.com. We will respond within one month. If you are not satisfied with how we handle your data, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

CHILDREN

Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time, for example when our services or the law change. The latest version will always be available on this page.

CONTACT

pelurixanto.com

Apexo V.O.F.

Oosterstraat 76

9711 NX Groningen

The Netherlands

Email: help@pelurixanto.com

Phone: +31 6 17683389

Chamber of Commerce (KvK) number: 91693500