SHIPPING
SHIPPING POLICY
Last updated: October 24, 2026
Thank you for shopping at pelurixanto.com. We know that a gift often needs to arrive on time, so we do our best to get every order to you or your loved one quickly and safely. Below you will find everything you need to know about how we ship.
WHERE WE SHIP
We currently ship to addresses in the Netherlands only. We are unable to deliver to addresses outside the Netherlands at this time.
WHERE YOUR ORDER SHIPS FROM
Our orders are packed and dispatched from our partner warehouses in Germany and France. Because of this, your parcel may be handed over to a local carrier once it reaches the Netherlands.
SHIPPING OPTIONS AND COSTS
You can choose between two shipping options at checkout:
Free standard shipping
Cost: free
Estimated delivery time: 4 to 5 business days
Insured express shipping
Cost: 4.95 EUR
Estimated delivery time: 2 to 3 business days
This option includes insurance for your parcel while it is in transit, so you have extra peace of mind for special or time sensitive gifts.
The shipping costs for your order are always shown clearly at checkout before you pay.
PROCESSING TIME
Orders are processed on business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next business day. The estimated delivery times above start once your order has been processed and handed over to the carrier.
ORDER CONFIRMATION AND TRACKING
After placing your order, you will receive an order confirmation by email. As soon as your parcel has been shipped, we will send you a shipping confirmation with a tracking link so you can follow your gift on its way.
If you have not received a confirmation email, please check your spam folder or contact us at help@pelurixanto.com.
SENDING A GIFT DIRECTLY
You are welcome to have your order delivered straight to the person you are surprising. Simply enter their name and address as the delivery address at checkout. Please make sure all details are correct, as we cannot be held responsible for delays or lost parcels caused by an incorrect or incomplete address.
If you notice a mistake in your address after ordering, please contact us as soon as possible. We will do our best to update it, but once a parcel has been shipped we may no longer be able to make changes.
DELAYS
Delivery times are estimates and cannot be guaranteed. During busy periods such as the holidays, Mother's Day or Valentine's Day, or because of weather or carrier issues, deliveries can occasionally take a little longer. If your parcel is delayed, we will always help you find out where it is.
LOST OR DAMAGED PARCELS
If your parcel has not arrived within 7 business days of the estimated delivery date, or if it arrives damaged, please contact us at help@pelurixanto.com with your order number. For damaged parcels, please include photos of the packaging and the products, and contact us within 7 days of delivery. We will work with the carrier to find a solution and make sure you are taken care of.
QUESTIONS
If you have any questions about shipping, please get in touch:
Email: help@pelurixanto.com
Phone: +31 6 17683389
pelurixanto.com is operated by Apexo V.O.F., Oosterstraat 76, 9711 NX Groningen, The Netherlands, Chamber of Commerce (KvK) number 91693500.